Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with applicable data protection laws.

2. Information We Collect

3. How We Use Your Information

We use your information to provide and improve our services, process transactions, communicate with you, ensure platform security, comply with legal requirements, and personalize your experience. We may also use aggregated data for analytics and business intelligence purposes.

4. Information Sharing

We may share your information with vendors for order fulfillment, payment processors for transactions, service providers for platform operations, law enforcement when legally required, and business partners with your consent. We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 7 years after account closure for legal and regulatory compliance.

7. Your Rights

You have the right to access, update, delete, or restrict processing of your personal information. You may also object to certain uses of your data and request data portability. To exercise these rights, contact our support team through the designated channels.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, analyze usage patterns, and provide targeted content. You can control cookie settings through your browser, but disabling cookies may affect platform functionality.

9. Third-Party Services

Our platform may integrate with third-party services such as payment gateways, analytics tools, and social media platforms. These services have their own privacy policies, and we encourage you to review them before using these features.

10. International Data Transfers

Your information may be processed and stored in countries other than Bangladesh. We ensure appropriate safeguards are in place for international transfers and comply with applicable data protection laws regarding cross-border data transfers.

11. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Material changes will be communicated via email or platform notification at least 30 days before taking effect.

13. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify affected users and relevant authorities within 72 hours as required by applicable laws. We will provide information about the nature of the breach and steps being taken to address it.

14. Contact Information

For questions about this Privacy Policy, to exercise your rights, or to report privacy concerns, contact our Data Protection Officer through the platform's help center or the contact information provided on our website.

This policy complies with Bangladesh Digital Security Act 2018, ICT Act 2006, and international privacy standards including GDPR principles where applicable.